Contact Us

Despite your best troubleshooting efforts and our rigorous testing, some issues may remain unresolved. If you encounter such a situation, please reach out to the Scalekit team using the contact information provided below. We will respond as quickly as possible.

Email

support@scalekit.com

Slack Connect

Directly reachout via Slack Connect

Information to Include

• Description of the Issue: Provide a detailed description of the problem, including any error messages encountered. Explain the behavior you are experiencing and how it differs from your expectations.

• Steps to Reproduce: Share clear, step-by-step instructions on how we can replicate the issue on our end.

• Code Samples: If applicable, include relevant code snippets that demonstrate the issue. Ensure sensitive data is removed before sharing.

• Request and Response Data: If the issue involves API calls, include details about the request (e.g., headers, payload) and the response (e.g., status codes, body). Make sure to redact any sensitive information.

• Screenshots or Screen Recordings: Visual aids can help us better understand and diagnose the issue. Attach screenshots or recordings if possible.

• Environment Details: Specify details about your environment, such as:

  • Programming language or library being used (including versions).
  • Whether the issue occurs in specific environments (e.g., development, staging, production).

By gathering this information beforehand, you can significantly reduce resolution time and ensure a smoother support experience.